International Enquiries

Country Portugal Subject Insurance Pool or Spa Type Above Ground Pool Message Re international delivery. What is procedure if delivered and it is damaged? Plus, what is guarantee on zodiac d20 cell? If it is faulty before guarantee runs out - who pays for postage to return same

Hi Mary

Thank you for your inquiry,

The procedure for items that are damaged in delivery is quite simple, all you need to to is to take the damaged item complete with its packaging to your local post office.

There you can fill out and submit a lost or damaged in transit claim, and after the claim has been processed your local post office will refund you for the cost of the item including the postage cost.

then you can reorder the item and we will send you another one.

Now as for the guarantee, The warranty is only available here in Australia, so in the event of a warranty claim you would have to send the cell back here to us.  Zodiac only gives 12 months warranty from date of purchase, and their warranty does not cover the postage cost so in the event of a warranty claim you would have to pay for the postage both ways.

However the aftermarket cells are covered for 24 months by their manufacturer unfortunately they do not cover postage costs in the event of a warranty claim.

here is the link to the d20 cell by zodiac
http://www.epools.com.au/clearwater-zodiac-genuine-d-series-salt-cells-c-740_212_217/clearwater-original-salt-cell-d20-p-1051.html

and here is the link to the after market d20 cell
http://www.epools.com.au/clearwater-zodiac-generic-d-series-zodiac-generic-cells-c-740_999_1002/clearwater-generic-salt-cell-d20-p-1035.html

If there is anything else I can help you with please contact me
regards

Michael

Hi, We have a Orca predater stealth pool cleaner can we get the hoses off u. we are in Auckland NZ. Regards Kathy

Thanks
Yes we have enabled these Orca hoses for international freight. Unfortunately there isnt much we are able to do about the freight amount...
Link to hoses: http://www.epools.com.au/auto-pool-cleaner-hoses-orcha-frillneck-hoses-c-765_764_44_955/orca-predator-hose-lengths-quantity-buys-p-4699.html
Regards
epools.com.au

Hi, Freight cost it's Ok for me. The trouble is that I am not able to complete the order. In some step i get "Sorry but we do not ship to your address by this shipping method!" and there is no way to go through. How can I proces the order? Pool season is coming 🙂 Jan

Thanks for the email.

I have corrected the freight model to include the Czech Republic.

Just in case the shopping cart has timed out. Link to the Salt Cell:  Autochlor Salt Cell Genuine RP Mini RP-7

http://www.epools.com.au/autochlor-genuine-and-generic-autochlor-genuine-rp-series-self-clean-salt-cell-c-740_565_1310/autochlor-salt-cell-genuine-rp-mini-rp7-p-8766.html

Regards

epools.com.au

Town/State Singapore Subject Davey QB2501 Pump PostCode 128383 Pool or Spa Type Spa Pool Message Dear Sir/Madam, Please quote for supply Singapore via courier service for one unit Davey QB2501 Spa pool pump, 230V, single phase, 50Hz. Thank you. Regards, Wong Lye Ching

Thank you.

You are able to buy directly through our website to for dispatch to Singapore.
I would recommend using the insured freight option. You would be taking more risk on your behalf to have it sent without insurance.
Note: please be sure to select the correct plug type.
Regards
epools.com.au

Hello Epools Team, is the shipment of following parts to Germany possible? Unfortunately I got no price for Shipment due to an error with my Postcode: Many thanks for an Price Information Best regards, Alexander Zodiac Clearwater LM2 40 Genuine Salt CellZodiac Clearwater LM2 40 Genuine Salt Cell AU$427.27 AU$427.27 Delete this item from the cart by clicking this icon. LM 1 or LM 2 Clearwater Chloranator Out Put Cable repair Set.LM 1 or LM 2 Clearwater Chloranator Out Put Cable repair Set. AU$20.00 AU$20.00 Delete this item from the cart by clicking this icon. Zodiac D Series LM1 And LM2 Salt Cell Coupling Set.Two UnitsZodiac D Series LM1 And LM2 Salt Cell Coupling Set.Two Units AU$30.91 AU$30.91 Delete this item from the cart by clicking this icon. Sub-Total: AU$478.18 Checkout Continue Shopping Estimate Shipping Costs - Instore Pickup Service Available Ship to: Germany

Thanks

Sorry about the inconvenience. There was an internal problem with the country codes.
All fixed now and the freight calculates properly now.
Regards
admin

We are both a online pool shop located in Bulleen Melbourne. We supply directly to Melbournes North Eastern suburbs, and also to other locations both inside Australia and Internationally.
So if your after a swimming pool pump, filter, salt chlorinator, or any other accessory or replacement part. Think of epools.com.au